When a publisher refuses to delete a negative search result, you aren’t out of...

https://wiki-room.win/index.php/When_the_Publisher_Refuses_and_the_Content_Ranks

When a publisher refuses to delete a negative search result, you aren’t out of options. You can often mitigate the damage by requesting specific factual corrections or using the Google Search Console "Remove Outdated Content" tool if the page has changed