Voice AI in customer service can sometimes give wrong info—hallucinations that...

https://papa-wiki.win/index.php/The_Best_Way_to_Confirm_Emails_and_Names_Over_the_Phone_Without_Errors

Voice AI in customer service can sometimes give wrong info—hallucinations that confuse customers. One way to reduce errors is identifier readback, like repeating order numbers (e.g., B3172) to confirm accuracy