Voice AI can sometimes mix up details, like confusing order B3172 with B3712....

https://instaquoteapp.com/how-do-i-decide-what-the-source-of-truth-is-for-each-claim-type/

Voice AI can sometimes mix up details, like confusing order B3172 with B3712. This post explains how using identifier readback—where the AI repeats key info back to customers—and risk-tiered verification steps help catch errors early