Voice AI can mess up answers when it mishears or guesses wrong, leading to...

https://mill-wiki.win/index.php/B3172_Becomes_B3712_in_Transcripts:_How_Do_Teams_Prevent_That%3F

Voice AI can mess up answers when it mishears or guesses wrong, leading to frustrating user experiences. One solid way to catch errors before they reach the customer is by having the system read back order IDs for confirmation