Voice AI can give wrong answers when it mishears or misunderstands what you...

https://www.bookmarkingvictor.win/voice-ai-can-slip-up-when-it-guesses-answers-before-checking-if-they-re-right

Voice AI can give wrong answers when it mishears or misunderstands what you say. One way to catch errors before they frustrate users is by implementing a readback of order IDs, so customers hear what the system heard and can correct it