Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with...

https://bizzmarkblog.com/ai-voice-agent-for-billing-questions-what-should-it-do-first/

Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with natural spoken help. Customers can explain an issue, get an answer, or reach a person. Gartner predicted 80% of service teams would use generative AI by 2025.