Listen without rushing to fix things, then offer one practical step, like...

https://high-wiki.win/index.php/What_Does_Traditional_Outpatient_Treatment_Usually_Look_Like%3F

Listen without rushing to fix things, then offer one practical step, like helping book an appointment. You might say, “Would it help if I sat with you while you make the call?” Set kind boundaries, and remember support can take more than one conversation.