Listen without rushing to fix things. Ask what would help, and offer a next...

https://www.a1bookmarks.win/listen-without-rushing-to-fix-things-ask-what-would-help-today-and-offer-one

Listen without rushing to fix things. Ask what would help, and offer a next step: “Want me to sit with you while you call the clinic?” Set kind boundaries, too. Support can take more than one conversation, so keep checking in without taking over.