AI voice agents are changing phone support by cutting down on end-to-end...

https://jaspersmasterinsights.opalvector.com/posts/what-are-ai-call-center-products-actually-selling

AI voice agents are changing phone support by cutting down on end-to-end latency, so calls feel quicker and smoother. They now handle barge-in better too, meaning customers can speak naturally without waiting for prompts to finish