After testing AI customer service tools across regulated and high-volume teams,...

https://milosinterestingcolumns.huicopper.com/what-should-i-log-for-ai-decisions-so-compliance-doesn-t-freak-out

After testing AI customer service tools across regulated and high-volume teams, I’m seeing platforms automate up to 70% of routine tasks within the first week. But here’s the catch: most AI excels at assisting agents, not fully resolving issues solo