After testing AI customer service platforms across three sectors, I've seen...

https://deansinspiringperspective.hexaforgey.com/posts/talent-readiness-at-20-what-skills-does-a-cx-team-actually-need

After testing AI customer service platforms across three sectors, I've seen automation rates hit 70% in just a week. These tools aren’t about replacing agents but helping them handle repetitive questions faster